Privacy Policy

Last Updated: September 2026

Water Analytics Australia (“Water Analytics”, “WAA”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote, book a water assessment, purchase products or services, or otherwise interact with us.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

1. Information We Collect

We may collect personal information including:

Your name
Phone number
Email address
Residential or service address
Postcode and state
Information submitted through quote, enquiry or assessment forms
Details relating to your water filtration system, installation or servicing
Purchase, payment and transaction information
Communications you have with our team
Referral information where relevant
Website usage and technical information such as IP address, browser type, device information and pages visited

We only collect information that is reasonably necessary for our business activities and services.

2. How We Collect Information

We may collect personal information when you:

Submit a website enquiry or request a free quote
Book a water quality assessment or consultation
Purchase a product or service
Contact us by phone, email or online form
Register or interact with Water Analytics services
Participate in a promotion or referral program
Communicate with our sales or customer support teams
Browse or interact with our website

We may also receive information from authorised service providers, business partners or referral sources where permitted by law.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries and quote requests
Arrange consultations, water assessments and installations
Recommend suitable water filtration solutions
Process orders, payments and service requests
Provide customer support and after-sales service
Manage filter replacements and maintenance
Communicate important information about your products or services
Improve our website, products and customer experience
Conduct internal reporting, analytics and research
Send marketing communications where permitted by law
Protect our systems and prevent fraud or misuse
Meet legal and regulatory requirements

4. Marketing Communications

Where permitted, we may use your contact details to provide information about Water Analytics products, services, promotions or other relevant updates.

You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

We may still send essential service-related communications where necessary.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the site and measure the effectiveness of our marketing.

These technologies may collect information such as:

IP address
Browser and device type
Pages visited
Time spent on the website
Referral source
Website interactions

Where applicable, third-party analytics or advertising services may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect certain website features.

6. Sharing Your Personal Information

We may disclose personal information where reasonably necessary to:

Licensed plumbers, installers and service technicians
Payment processors
Website, hosting and IT service providers
Customer relationship management providers
Marketing and communications providers
Professional advisers
Business partners involved in delivering our services
Government authorities or regulators where required by law

We do not sell personal information to third parties.

Third-party providers are expected to handle information appropriately and only for the purposes for which it has been provided.

7. Overseas Data Processing

Some technology or service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

Note: Before publishing, Water Analytics should confirm which overseas countries its actual hosting, CRM, analytics and marketing providers use, as Australian privacy guidance may require those countries to be identified where practicable.

8. Security of Your Information

We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification or disclosure.

These measures may include appropriate technical, administrative and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to provide our products and services, maintain business records, meet legal obligations or resolve disputes.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

10. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We may need to verify your identity before processing an access or correction request.

11. Third-Party Websites

Our website may contain links to external websites or third-party services.

Water Analytics Australia is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us using the details below and provide information about your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The latest version will be published on our website with the updated date shown at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy, would like to access or correct your information, or wish to make a privacy complaint, please contact:

Water Analytics Australia

Email: admin@wateranalytics.com.au
Sales: 1300 030 890
Service: 02 8528 4645